Return Policy

Last updated:

Introduction

At Bestwholesale, we are committed to your satisfaction. This Return Policy outlines the terms and conditions for returning products and canceling orders. Please read this policy carefully before making a purchase.

Return Timeframe

You have 30 days from the date of delivery to request a return for eligible items. The return request must be initiated within this timeframe. Once approved, you will have an additional 14 days to ship the item back to us.

For custom-made furniture, the return policy may differ. Custom orders are typically non-refundable once production has begun, as they are made specifically to your specifications. Please review your order agreement for specific terms.

Return Conditions

To be eligible for a return, items must meet the following conditions:

The item must be in its original condition, unused, and unassembled (if applicable)
The item must be in its original packaging with all tags, labels, and accessories included
The item must not show signs of wear, damage, or use
All original documentation, including receipts or order confirmations, must be provided
The return must be requested within the specified return timeframe

Items that do not meet these conditions may be refused or subject to a restocking fee.

Return Shipping Costs

Return shipping costs depend on the reason for return:

Defective or Damaged Items: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
Customer-Initiated Returns: If you are returning an item for reasons other than defect or error on our part, you are responsible for the return shipping costs.
Original Shipping: Original shipping costs are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we are not responsible for items lost or damaged during return shipment.

Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at support@bestwholesale.world or call +13238682060 to request a return authorization. Please provide your order number and reason for return.
Receive Authorization: We will review your request and provide a Return Authorization (RA) number if approved. Do not ship the item without an RA number.
Package the Item: Package the item securely in its original packaging, including all accessories and documentation.
Ship the Item: Ship the item to the address provided in your return authorization. Include the RA number on the shipping label.
Receive Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

Please allow 5-10 business days for us to process your return after we receive the item.

Non-Returnable Items

The following items are not eligible for return:

Custom-made furniture that has entered production (unless defective or damaged)
Items that have been assembled, used, or damaged by the customer
Items without original packaging or missing accessories
Items returned after the return timeframe has expired
Items purchased on clearance or final sale
Gift cards or promotional items
Items that have been personalized, customized, or modified

If you have questions about whether an item is returnable, please contact us before initiating a return.

General Legal Requirements

This Return Policy is subject to applicable laws and regulations. In some jurisdictions, you may have additional rights that cannot be excluded or limited by this policy. Nothing in this policy affects your statutory rights as a consumer.

If you are located in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, subject to certain exceptions for custom-made goods. Please contact us for more information about your rights.

Order Cancellation Policy

You may cancel your order under the following conditions:

Before Production Begins: If you cancel your order before production begins, you will receive a full refund, minus any non-refundable deposits or fees specified in your order agreement.
After Production Begins: If production has already begun, cancellation may be subject to fees based on work completed, materials ordered, and any other costs incurred. The specific terms will be outlined in your order agreement.
Custom Orders: Custom orders that have entered production are generally non-cancelable, except in cases of our error or inability to fulfill the order.

To cancel an order, please contact us immediately at support@bestwholesale.world or call +13238682060. Include your order number and reason for cancellation.

Refund Procedure

Once your return is approved and we have received the item in acceptable condition, we will process your refund:

Refund Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Refunds typically take 5-10 business days to process after we receive the returned item.
Bank Processing: Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
Partial Refunds: If an item is returned in a condition that does not meet our return conditions, we may issue a partial refund or refuse the return.

You will receive an email confirmation once your refund has been processed.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item following our return process and place a new order for the desired item. The return will be processed according to this Return Policy, and you will be responsible for any price differences and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@bestwholesale.world or call +13238682060. We will arrange for a replacement, repair, or full refund at no additional cost to you.

Please provide:

Your order number
Photos of the damage or defect
A description of the issue

We will work with you to resolve the issue as quickly as possible.

Restocking Fees

In certain circumstances, a restocking fee may apply:

Items returned in used or damaged condition: Up to 20% restocking fee
Items missing original packaging or accessories: Up to 15% restocking fee
Custom orders canceled after production begins: Fees as specified in order agreement

Any applicable restocking fees will be deducted from your refund amount and will be communicated to you before processing the return.

Contact Information

If you have questions about returns, cancellations, or refunds, please contact us:

Bestwholesale
351 S La Brea Ave
Los Angeles, CA 90036
United States

Email: support@bestwholesale.world
Phone: +13238682060

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our return procedures.